Scheduled Live Chat Upgrade Notice

Dear Valued Client,

We would like to inform you that PU Prime will be conducting a scheduled upgrade of our Live Chat system on 18 October 2025, 02:00 hrs. (GMT+3) to 14:00 hrs. (GMT+3), to enhance our system performance and deliver an improved support experience as follows:

During the Live Chat upgrading period, Live Chat function will not be accessible, but our team remains available and we are committed to supporting through the following alternative channels:

Email: You may contact us by sending an email to [email protected].
Client Portal: You may submit a support ticket via the Client Portal to reach us.

We sincerely apologise for any inconvenience caused and we encourage you to reach out through any of the above channels should you require assistance during the upgrade period.

If you have any questions or require assistance, please feel free to contact our Customer Care Team via Live Chat (outside of the upgrade period), email at [email protected], or phone at +248 437 3105.

Posted on October 17, 2025 at 1:57 am Categories: 新闻公告

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