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Dear Valued Client,

We would like to inform you that PU Prime will be conducting a scheduled upgrade of our Live Chat system on 12 February 2026, 20:00 hrs. (GMT+2) to 22:00 hrs. (GMT+2), to enhance our system performance and deliver an improved support experience.

During the Live Chat upgrading period, Live Chat function will not be accessible, but our team remains available and we are committed to supporting through the following alternative channels:

• Email: You may contact us by sending an email to [email protected].
• Client Portal: You may submit a support ticket via the Client Portal to reach us.

We sincerely apologise for any inconvenience caused and we encourage you to reach out through any of the above channels should you require assistance during the upgrade period.

If you have any questions or require assistance, please feel free to contact our Customer Care Team via Live Chat (outside of the upgrade period), email at [email protected], or phone at +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that there would be maintenance work on our MT5 trading servers from 7^th February 2026 (Saturday) 00:00 hrs to 02:00 hrs (GMT+2) as part of our system upgrade.

During this upgrade period, you may experience brief interruptions, including temporary connection issues, short delays in trading, or abnormal display of account information.

Despite this, please be assured that trading will remain available throughout the maintenance period.

If you have any questions or require any assistance, please contact our support team via Live Chat, Email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming February holidays.

Please refer to the table below outlining the affected instruments:

*All dates and time are provided in GMT+2 (Server Time in MT4/MT5.)

Note:

• In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
• Only the instruments listed in the table above are affected. All other instruments will follow trading hours per product specifications.
• The above data are subject to changes. Please refer to https://www.puprime.com/client-notices/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, Email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.
• The above data are subject to changes. Please refer to https://www.puprime.com/client-notices/ for latest details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone +248 4373 105.