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Dear Valued Client,
Please be advised that maintenance work will take place on Saturday, 29 November 2025, between 00:00-01:00 (GMT+2) for PU Prime App and Client Portal.
During the maintenance period, client may experience intermittent connectivity distruption or trading may be temporarily unavailable via PU Prime App.
In addition, the Client Portal may not be accessible and the functions such as deposit and withdrawal functions, data searching, and account opening applications will be temporarily unavailable
In the event of intermittent connectivity disruption, we recommend that clients use alternative platforms such as MT4, MT5, or WebTrader for trading.
We recommend that clients to make any necessary arrangements in advance.
If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.
Dear Valued Client,
Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.
Please refer to the table below for more details:
*All dates are provided in GMT+2 (Server Time in MT4/MT5.)
Please note the above data are subject to changes. Please refer to MT4/MT5 for details.
If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.
Dear Valued Client,
PU Prime will be conducting a scheduled important upgrade from 22nd November 2025 (Saturday) 00:00 hrs to 24:00 hrs (GMT+2).
Gentle Reminder:
During the maintenance period, access to the Client Portal, IB Portal, PU Prime App, MT4/MT5 trading platforms, PAMM Portal and PU Copy Trading will be temporarily unavailable.
Deposit and withdrawal functions, data searching, and account opening applications via the Client Portal, IB Portal, PAMM Portal, PU Prime App, and the “Sign Up” button on the official website will be temporarily unavailable. However, the official website will remain accessible.
We recommend clients to make any necessary account or trading arrangements in advance.
If you have any questions or require further assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone: +248 437 3105..
Dear Valued Client,
PU Prime will be updating our MT4 Demo Account archiving rules on 22 November 2025 to further enhance demo server performance and reduce overall infrastructure utilisation.
Please find the outline details below for further information:
If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.
Dear Valued Client,
Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.
Please refer to the table below for more details:
*All dates are provided in GMT+2 (Server Time in MT4/MT5.)
Please note the above data are subject to changes. Please refer to MT4/MT5 for details.
If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.