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Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

We would like to inform you that some instruments are currently experiencing a temporary pricing halt and may show no available prices. This issue is the result of a market-wide disruption affecting CME Globex Futures & Options, which is causing multiple liquidity providers to be delayed in delivering quotes for certain instruments.

You may therefore encounter temporary pricing instability or be unable to view prices for affected instruments when placing trades.

Please be assured that pricing will be fully restored as soon as the CME Globex disruption is resolved. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that maintenance work will take place on Saturday, 29 November 2025, between 00:00-01:00 (GMT+2) for PU Prime App and Client Portal.

During the maintenance period, client may experience intermittent connectivity distruption or trading may be temporarily unavailable via PU Prime App.

In addition, the Client Portal may not be accessible and the functions such as deposit and withdrawal functions, data searching, and account opening applications will be temporarily unavailable

In the event of intermittent connectivity disruption, we recommend that clients use alternative platforms such as MT4, MT5, or WebTrader for trading.

We recommend that clients to make any necessary arrangements in advance.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime will be conducting a scheduled important upgrade from 22^nd November 2025 (Saturday) 00:00 hrs to 24:00 hrs (GMT+2).

Gentle Reminder:

During the maintenance period, access to the Client Portal, IB Portal, PU Prime App, MT4/MT5 trading platforms, PAMM Portal and PU Copy Trading will be temporarily unavailable.

Deposit and withdrawal functions, data searching, and account opening applications via the Client Portal, IB Portal, PAMM Portal, PU Prime App, and the “Sign Up” button on the official website will be temporarily unavailable. However, the official website will remain accessible.

We recommend clients to make any necessary account or trading arrangements in advance.

If you have any questions or require further assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone: +248 437 3105..